Our privacy policy

Information provided by you is only used to ensure your best possible experience when browsing our website and is strictly confidential. Your personal information will not be shared with anyone or modified in any way without your prior consent.

In the orders you place with us, we ask you for certain personal information. You must provide contact information (such as name, email, and delivery address) financial information (such as credit card number, expiration date, and 3-digit security code). We use this information for billing purposes and to fulfill the order. If we have trouble processing an order, we will use your contact information to reach you. Your phone number is required for shipping purposes in case the courier needs to contact you regarding delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do during their visit to our website. We reserve the right to modify this privacy policy at any time, so please check back frequently. If we make material changes to this policy, we will notify you here.

Use of cookies

Cookies are pieces of information that a website transfers to your computers hard drive for record-keeping purposes. Cookies can make a website more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and major websites use them to provide useful features to their customers. It is our policy to use cookies only for the following purposes:

To identify our customers
To best configure our website for you
To help you improve your browsing experience on our website

Most browsers are initially set to accept cookies. If you prefer, you can change your browser settings to reject them. However, you will not be able to take full advantage of our website experience.

We use this technology to better understand site traffic patterns and usage. However, none of the information collected is personally identifiable information.

Returns & Exchanges

If after receiving the purchased merchandise, the customer is not satisfied, Geraldine’s Creations allows him to change it within a period of 7 days, counting from the date of invoicing, as long as the merchandise has no damage of any kind and that the only reason to return it is because the customer has changed his mind. This policy gives you the option to exchange the purchased merchandise for another of your choice in our warehouse (in the event of damage, we must refer to our guarantee policy).

Geraldine’s Creations will receive your return request and authorize it so that you can send the merchandise to our warehouse.

The merchandise in question must be carefully packaged by you, our client, with the accessories including the corresponding invoice inside.

Include all the accessories, because in case of shortages, we will have to invoice them, including manuals and original packaging.

In no case can we accept returns of damaged or mistreated merchandise.

Geraldine’s Creations reserves the right not to accept returns in the case in which the merchandise is not in its original conditions.

If there are shipping costs, these will be at the customer’s expense.

Geraldine’s Creations reserves the exclusive right to deny return requests at its discretion.

Warranty

Regardless of the warranty coverage time, we Geraldine’s Creations, our customer service staff will remain by your side, being the after-sales service one of the most important pillars of our business mission, always supporting you with commercial and technical advice. .

The repair or exchange of the product is at the sole discretion of Geraldine’s Creations.

The guarantee granted by Geraldine’s Creations is null and does not cover the following cases:

• The purchased product is located outside the limits of the United States and Puerto Rico.
• Persons not authorized by Geraldine’s Creations have reviewed, repaired, changed any of its parts or modified its original design, if the product suffers damage or breakage due to accident or loss in any of its forms (shock, water, fire, humidity, exposure in the sun, etc.), improper or abusive use, intentional or accidental damage and/or force majeure damage.
• There is mishandling, mistreatment or incorrect use of the product.
• Parts or pieces have been worn out by normal operation.

It is essential for the execution and validity of this guarantee to present the original purchase invoice as proof of purchase in our virtual store.

This warranty does not cover cosmetic damage caused to the exterior finish of the product, caused by breakage, bumps, scratches, etc. or those caused by transfers.

Resignation

Geraldine’s Creations makes every effort to provide accurate and up-to-date content on this website. However, from time to time there may be price changes, products offered without stock support, as well as images that are wrong or do not exactly correspond to the actual product and other inadvertent errors on our site. We reserve the right not to be responsible for these errors or changes and neither Geraldine’s Creations nor any employee or representative of Geraldine’s Creations will be liable for any damages arising from the use of this website or the products sold here.

Instances of law

Any dispute that arises between a client and Geraldine’s Creations, we will resolve it amicably and applying our policy of excellence in customer service.