Shipment
When will I recive my order?
It takes between 3 and 7 business days for us to process an order, after which it will be delivered to you.
we will send. The shipping time depends on your location, but you can estimate it from the
Following way:
● USA: 5-7 business days
● International: 10-20 business days
Where is my order shipped from?
From Tucson Arizona!
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate
It is not under our control, and it is the decision of your local customs agency. The politics
Customs vary greatly from country to country, so we recommend talking to
your local authorities to clarify this point.
My order should have arrived by now, but I haven’t received it yet. What I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in
The shipping address.
● Ask about your order at your local post office.
● Ask your neighbors in case the carrier had left your package for them.
Pro tip: Avoid robberies. If you will not be home on the day of delivery, use your
work address or where you are going to be.
If the address was correct and the package is not at the post office or with your neighbors,
contact us at [your contact email] with your order number.
If there is a problem with your shipping address, we may be able to resend your
product, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Be sure to
enter it correctly.
orders
How are the products made?
All the products are made in our workshop located in Tucson Arizona.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order
be sent. If you have any questions about your shipment, contact us at [your email
contact].
I have received a wrong or damaged product. What I do?
We are sorry if your product has arrived damaged. In order to solve it as soon as possible, please send us
an email to [your contact email] within a week from the time of delivery with photos
of your damaged product, your order number and any other details you have about
Of the order. We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please
contact us at [your contact email].
Do you return the money?
We only offer money refunds to customers who receive the wrong items or
damaged. If this were your case, please contact us at [your contact email] with photos
your article and we will find a solution.