FAQ
¿IT IS SAFE TO BUY WITH YOU?
Our company is American and one of its main objectives is to increase the confidence of our online customers, therefore we work with high standards of customer service. We will not disappoint the trust placed in us, on the contrary, we support your company!
HOW ARE MY PURCHASES SHIPPED?
The products purchased in our store will be sent to you through companies previously certified by us for your safety and will arrive at your door in the shortest time possible for the United States and Puerto Rico (Applies to physical products), your products are delivered directly by the office staff of Geraldine’s Creations.
What are the steps to follow to buy in the Online Store?
Choose the product you are interested in from the classified sections of the online store, and through a click you will get an enlargement of its photograph as well as detailed information about it.
Add the item to the cart. You can then choose to continue shopping or to process order.
Select a payment method: Transfer, Paypal, Zelle, Credit or Debit Card.
Confirm the order and you will receive a confirmation email.
Are items marked “out of stock” restocked?
If an item is out of stock, we will try to restock it as soon as possible. If there were no more stocks of it, we will remove it from the website.
How I can make sure I made my purchase?
Once your order is placed, you will receive a confirmation email. If you do not receive it, contact our customer service department (via WhatsApp).
What should I do if I receive an incorrect or defective item?
If on any occasion, by mistake, you receive an unsolicited item or with an anomaly or defect, contact our customer service department (via WhatsApp).
Can I get an invoice in the name of my company?
Yes. You only have to fill in the fiscal data that we ask you for.
How I can cancel my order?
You can cancel your order, as long as its status allows it. It may be perfectly feasible before the delivery notification e-mail is received. To do this, you must contact our customer service department (via WhatsApp).
What should I do if I receive an incorrect or defective item?
If on any occasion, by mistake, you receive an unsolicited item or one with a defect, contact our customer service department (via WhatsApp).
How long will it take for my order to arrive?
Delivery times depend on the destination to which the shipments are directed. For local area shipments, your estimated delivery time is 24 to 48 business hours.
Do I have to pay anything for my return?
The customer must bear the shipping costs generated by this process.
When will I receive the refund for my return?
After approving the return (the items must be in perfect condition and have the inside labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.